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Fuji Xerox Case Study: The Quality Journey

Posted on: Mei 19, 2008

Total Quality Management (TQM) is a philosophy which emphasizes continuous improvement as a process that places a premium on achievement of customer satisfaction. There are two key aspects which are important to achieve the successful TQM: continuous improvement and customer satisfaction aspects. In this article, I provide the introduction to TQM, based on the Fuji Xerox WA case study, The Quality Journey, which is focusing onto those key aspects. I explain about the motivation behind the company to improve their quality, the new management system that they use, and analyze on their movement why was successful.

 

You can download the article here: Fuji Xerox Article

 

Have a pleasant reading…

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3 Tanggapan to "Fuji Xerox Case Study: The Quality Journey"

Hey,
I respect your work very much. Well worded talent goes far in the journalism career. Keep up the good work, so far I’ve clearly understood and followed up with your writings and I just want to throw some kudos at you, very good to hear people putting their mind to words the clear way🙂
Anyways, until the next time I run across your page, c ya’ ciao!
Xerox Troubleshooting

But before you order your Fifa 13 i have put
together a short review. Get some practice
in and play a bit before you go and join one of the FIFA leagues around.
Goal.

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